T & C's Returns, Exchanges, Shipping and Collection
Shipping & Collections:
We make use of The Courier Guy Courier services to get your order to you within 5-12 working days, may we run into unforeseen or unexpected delays or hold ups, we will be sure to let you know.
All of our products are designed & manufactured in South Africa!! Local is lekker!!
Be sure to choose an option at Checkout for either shipping or for collection. When choosing the collection option, please bring along a copy of your confirmation email/invoice, when coming to collect.
We distribute from Pretoria, but we can ship Nationwide. May you need any assistance or special arrangements regarding your order and/or delivery; do not hesitate to contact us. The collection location is in Pretoria East.
Our couriers do not deliver over weekends & public holidays.
Returns & Exchanges:
We accept returns with respect to the following conditions:
The request to return an item you bought on the online store should be within 14 days of purchase.
- The item should be returned unworn, unwashed & in original condition, suitable for re-sale. We are unable to accept returns of used, washed or customer damaged items.
All items will be inspected when we receive it & only when our return standards are met we will processed.
If the item is unsuitable to our return conditions we will have to send the item back to you without refunding it.
How to return your item:
1. Kindly send us an email at info@fhilosa.com with a brief description on why you want to return the item/s.
2. Package the item with all it's original tags and bags included and also add your name or copy of digital order that you received from us when placing the order.
You will be responsible for the courier cost to get the item back to us in its original form.
Many of our clients prefer to use the Postnet to Postnet option (our closest Postnet is Castle Walk Erasmuskloof, Pretoria.) Aramex or Courier Guy are also trusted and recommended.
3. Please allow us 5-10 working days to receive and review your item and to get back to you with further information.
We have size guides available to ensure that you select the right size before purchasing your items.
At Checkout you will have to tick the Terms & Conditions box to complete your purchase.
For any further questions please send an email to info@fhilosa.com